Policies & Compliance
BCI is committed to transparency, student protection, and full compliance with Singapore's Private Education Act.
Privacy Policy (PDPA)
Brentvale College International (BCI) is committed to protecting the personal data of our students, parents, staff, and other stakeholders in accordance with the Personal Data Protection Act 2012 (PDPA) of Singapore.
Collection of Personal Data
We collect personal data for the purposes of student enrolment, administration, academic management, student welfare, and communication. Data collected may include name, identification documents, contact information, academic records, and health information where necessary.
Use of Personal Data
Personal data is used solely for the purposes for which it was collected, including processing applications, managing student records, communicating with parents and guardians, and fulfilling regulatory obligations.
Disclosure of Personal Data
BCI will not disclose personal data to third parties without consent, except where required by law or regulatory authorities including SkillsFuture Singapore (SSG) and the Immigration & Checkpoints Authority (ICA).
Data Protection Officer
For any queries or requests regarding your personal data, please contact our Data Protection Officer at: dpo@bci.edu.sg
Refund Policy
BCI's refund policy is in accordance with the requirements of the Committee for Private Education (CPE) Standard Student Contract. All refunds are processed within 7 working days of the refund request being approved.
| If Student Withdraws | Refund Amount |
|---|---|
| More than 10 working days before course commencement | Full course fees paid |
| 10 or fewer working days before course commencement | Full course fees less S$500 administrative fee |
| After course commencement but within 7 days | 50% of course fees paid |
| More than 7 days after course commencement | No refund |
* Miscellaneous fees (e.g., registration, application fees) are non-refundable. All refunds are subject to the terms stated in the Student Contract.
Dispute Resolution
BCI is committed to resolving any disputes or grievances fairly and promptly. If you have a complaint or dispute, please follow the steps below:
Contact BCI's Student Affairs Office at studentaffairs@bci.edu.sg or +65 6100 1995. We aim to resolve all complaints within 21 working days.
If the complaint cannot be resolved internally, students may seek mediation through the Singapore Mediation Centre (SMC) or the Singapore Institute of Arbitrators (SIArb).
Students may also approach the CPE Student Services Centre at 1 Marina Boulevard, #18-01, One Marina Boulevard, Singapore 018989, or call 6512 1140.
Terms of Use
By accessing and using this website, you agree to be bound by the following terms and conditions. BCI reserves the right to modify these terms at any time without prior notice.
All content on this website, including text, images, and documents, is the property of Brentvale College International and is protected by copyright law. Unauthorised reproduction or distribution is prohibited.
BCI makes no warranties regarding the accuracy or completeness of information on this website. Information is subject to change without notice.
For the full Terms of Use, please contact us at contact@bci.edu.sg.
